Setting Up Customer Review Rewards

Welcome to your Customer Review Rewards Setup Guide! 🌟

Customer reviews are a cornerstone of trust. With Nector, you can reward customers for leaving reviews — motivating them to share authentic feedback while strengthening brand credibility.

This step-by-step guide will help you configure review rewards, set bonus incentives for images or videos, and preview how these appear to customers.

Let’s make every review count! 💬💚

Step 1 - Access the Reviews Section

The Reviews section is where you create and manage all reward configurations related to customer feedback.

How to do it: Dashboard → Program → Earning Rules → Reviews

• From your Program’s left sidebar, click on Earning Rules.
• Under Earning Rules, select Reviews to open the review configuration area.

Step 2 - Locate the Review Rules

Inside the Earning Rules screen, you’ll find three main options:

• 🏅 Loyalty
• 🤝 Referral
• 📝 Reviews

Click on Reviews to view all your currently configured review rewards.

Step 3 - Create a New Review Rule

Click Create Earning Rule to begin setting up a new reward for customer reviews.

Step 4 - Define the Reward Value

Choose how many coins or points a customer earns for writing a review.

Example: Offer 100 points for each review submission.

💡 Tip: Start with a value that feels generous but sustainable — enough to motivate, but not to over-reward.

Step 5 - Confirm the Reward

Once the rule is created, click on the Review Reward to open and customize its settings.

Step 6 - Customize Review Details

You’ll now see the points awarded for each review (e.g., 100 coins). Add a title and description to make the reward clear to customers.

Example: “Write a product review and earn 100 Nector Coins!”

Step 7 - Display the Reward to Customers

Enable the checkbox labeled Visible to Customers. This makes the reward appear under the “Ways to Earn” section in the loyalty widget.

Your customers will see something like: “Get 100 Nector Coins”

Note: There are 2 descriptions: 1st - The title and description shown to the customer in their wallet history. 2nd - This content will be shown in the Ways To Earn section of the widget and the rewards page

Step 8 - Preview the Storefront View

Here’s how it appears on your storefront widget:

• Customers click Ways to Earn
• They see “Write a review and earn 100 points”
• The reward is displayed alongside other earning actions

Step 9 - Configure Advanced Settings

In "Advanced Settings," you can customize the reward count. Currently set to one, this allows each customer to submit one review per month. You can adjust the frequency to hourly, daily, monthly, or yearly as needed.

Example: Allow one review reward per customer per month. 💡 Tip: Monthly limits help prevent misuse while keeping engagement consistent.

Step 10 - Save the Settings

Once your preferences are set, click Save. Changes will appear on the customer-facing side within five minutes.

Step 11 - Enable Auto Approval of Reviews

In the Auto Approval section, you can set conditions for automatic publishing. For example:

Automatically approve reviews with a 4-star or 5-star rating.

💡 Tip: Auto approval speeds up the publishing process for high-quality feedback.

Step 12 - Set Bonus for Image Reviews

Encourage richer feedback by offering bonus coins for photo uploads.

Example: If a text review earns 100 coins, set image reviews to earn 200 coins (2X).

Enter “2” to apply the multiplier.

Step 13 - Set Bonus for Video Reviews

Similarly, you can offer even higher rewards for video submissions.

Example: Video reviews earn 300 coins (3X).

Click Save once configured.

Step 14 - Verify on the Customer Side

Within minutes, your configured bonuses will appear in both:

• The Widget (under Ways to Earn)
• The Dedicated Rewards Page

Customers will see: “Upload a photo or video review to earn up to 3X coins!”

Step 15 - Test and Review

Before going live, test your setup on your account to ensure:

• Rewards trigger correctly after review submission
• Bonus logic applies accurately for image and video uploads

Wrap-Up: You’ve Set Up Review Rewards!

Congratulations! 🎉 You’ve successfully configured your Customer Review Rewards in Nector.

Here’s what you’ve achieved: ✅ Created point-based review rewards ✅ Enabled monthly reward frequency limits ✅ Added bonus incentives for images and videos ✅ Streamlined auto-approval for top-rated reviews

With review rewards in place, your customers feel valued — and your brand builds trust through authentic feedback. 💚