Resolving Category Mapping Issues

This document provides a detailed procedure for addressing category mapping issues that arose after the E-Link 17.2 release. These issues specifically affect certain part types, such as 120 front doors and 130 rear doors. The instructions will guide you through identifying the problem and attempting to resolve it step by step.

Step 1

First, observe the category mapping issue that persists after the recent E-Link 17.2 release, focusing on part types 120 front doors and 130 rear doors.

Step 2

Identify potentially affected part types. Begin by examining the customer account under unlisted for part type 120 doors.

Step 3

Focus on doors that have been added to inventory within the past week. These items were updated post the E-Link release and should have correct category mappings.

Step 4

Examine

Step 5

the category settings for the items. An "Oops, something went wrong. Categories and item specifics failed to load" error may appear.

Step 6

Check the category selection. The current selection might be a top-level category, which is not permissible.

Step 7

The selected category is 'Exterior parts and accessories'.

Step 8

A subcategory needs to be selected, which should be the default category. The correct subcategory for part type 120 needs verification.

Step 9

For example, let's attempt categorizing under 'Doors'.

Step 10

Within 'Doors', you must choose from available options, such as 'Doors and door skins'.

Step 11

Ensure the category is correctly assigned, then select the desired option.

Step 12

A confirmation prompt will appear: "Are you sure you want to change the categories?"

Step 13

Confirm the change. The categories should now be updated.

Step 14

However, if nothing has changed, further investigation is needed to determine the issue.

Step 15

Observe if the category remains unchanged.

Step 16

The category might still be 'Exterior parts and accessories'.

Step 17

Attempt categorizing again with 'Doors and truck'.

Step 18

Choose 'Doors and door skins'.

Step 19

Make the selection and verify: "Are you sure you want to change?"

Step 20

Confirm your choice.

Step 21

If the category has not changed, re-evaluate why the change wasn't applied.

Step 22

Consider setting the default category.

Step 23

You will be prompted: "Are you sure you want to set the default?"

Step 24

An error message might appear, indicating a failed category change, retaining the incorrect category.

Step 25

Determine how to conclude the recording session.

Step 26

Stop the recording.

Step 27

Confirm that the recording has ended.

Step 28

Finalize the procedure by ending the video recording.