Contact Support Submission Process

This document outlines the steps for submitting a support request through the service desk portal. Follow these instructions to ensure your request is logged accurately and efficiently.

Step 1

Navigate to your profile and select Contact Support.

Step 2

Within the Support section, choose Contact Support. Access the service desk portal and log in. Your details should be pre-saved if you've logged in before.

Step 3

Proceed through the Atlassian account login. You will be prompted to enter a code from the authenticator.

Step 4

Select Log a Ticket and enter the necessary details for your issue.

Step 5

Provide a description and summary of your issue, such as a login error. Include any error messages and confirm your consent by selecting "Yes."

Step 6

Leave the priority level as "Medium." Enter your telephone number, or opt to leave it blank if preferred.

Step 7

Attach any relevant documents and include your email address to ensure you receive a copy of the correspondence. This will help you stay informed and follow up as necessary.