Integrating Nectar with WebEngage

This document provides a comprehensive guide on how to integrate the Nectar platform with WebEngage, enabling you to configure email and WhatsApp notifications. The steps include navigating the WebEngage platform, configuring necessary settings, and sending events for seamless communication and marketing automation.

Step 1

To begin the integration with the WebEngage platform using Nectar, click on the Integrations tab and select Email Marketing.

Step 2

After selecting Email Marketing, proceed to the WebEngage platform and click on Configure.

Step 3

Upon clicking Configure, you will be prompted to choose a common property, license code, private key, and server prefix. Choose email as the common property.

Step 4

Next, locate the license code and private key. Navigate to the WebEngage platform and access the Data Platforms section to find these keys.

Step 5

Within the Data Platforms section, access the Integration tab.

Step 6

Click on Integration, and then select REST API.

Step 7

Select VIEW to find the license code. Copy the license code, return to the previous platform, and enter it in the designated field.

Step 8

Similarly, locate and manage the API key.

Step 9

Copy the API key and return to the Nectar platform to input it appropriately.

Step 10

Specify the server prefix. For global API usage, select API. For the India platform, choose api.india, and then click Initialize.

Step 11

Upon successful integration, a confirmation pop-up will appear. You can now send events to the WebEngage platform. Create various events to trigger different actions.

Step 12

For instance, events like wallet points rewarded to customers can be configured.

Step 13

Click to send this event to the WebEngage platform.

Step 14

Once the events are set up, head over to the WebEngage platform to create specific customer journeys. Navigate to the Journey section to begin.

Step 15

Here, you will find the occurrence of configured events.

Step 16

Identify the specific event you are targeting.

Step 17

All events from the Nectar platform will sync here. For example, events like wallet reward creation.

Step 18

Once the trigger is established, save the journey, thus creating a wallet reward trigger.

Step 19

You can then select any actions based on your brand's preferences or email communication modes to continue the journey.

Step 20

This concludes the configuration process on both platforms.

Step 21

We hope this documentation assists you effectively.