Creating a BizApps Service Desk Ticket

This document provides a step-by-step process for creating a BizApps Service Desk ticket to efficiently manage issues related to Concur, TNE applications, procurement, financial, and FA systems. Follow the instructions below to ensure a successful ticket submission.

Step 1

Access the Zaps Service Desk. This platform allows you to create a ticket that will automatically be directed to the BizApps queue.

Step 2

Determine if your issue qualifies as a BizApps ticket. This includes issues related to Concur or TNE applications, procurement concerns with Zip, financial matters with NetSuite, and FA inquiries with Adaptive. Navigate to the link provided, select "Create a BizApps request," enter the requester's details, and provide a summary of the issue.

Step 3

Select an appropriate category for your ticket. If none of the listed categories apply, select 'Miscellaneous.' For the application, choose 'Zip.' It is crucial to indicate if this is a P0 issue, which denotes high urgency.

Step 4

Understand the priority levels: P0 indicates no workaround and is a critical showstopper. P1 is of high criticality requiring resolution within a few hours. P2 is important but can be addressed within three days.

Step 5

Clearly describe your problem in the provided text box. If the issue is straightforward, a concise description will suffice. After detailing your issue, submit the ticket.

Step 6

Upon submission, a ticket will be generated and a notification sent to your email. You can also view the ticket directly within the platform.

Step 7

Track your ticket using the service desk. You will receive an email from Jira, enabling you to monitor the ticket status. Alternatively, tracking can also be done via Slack.

Step 8

Thank you for using the BizApps Service Desk.