Task Execution Process

This document provides a step-by-step procedure for assessing and managing ticket-related tasks. Follow the steps outlined to efficiently navigate through the system, analyze ticket information, and determine outcomes based on the observed data.

Step 1

Navigate to the page where you can review various items. The filter section is located here, and all tickets related to this filter will be displayed.

Step 2

Currently, based on the user's affiliation, the system displays information for the Gyeonggi Northern Access Operation Center. When clicking on the headquarters or selecting nationwide, you can view the impact services, including Internet, TV, and all others. At present, only warnings are shown. However, in the event of a significant issue, tickets for minor, major, and critical incidents can also be reviewed. These tickets are categorized into five main types, and when anomalies are detected, the system displays the specific type of issue.

Step 3

The ticket displays the date of issue, the name of the incident, and basic information about the station and equipment. This section summarizes the results performed in the NMS command. When a ticket is selected, it shows the anomaly detection time and various timestamps, including when the AI-Onet determined the issue based on matrix criteria, the analysis time by the agent, and the completion time. In cases of multiple event occurrences, the system identifies issues through various indicators like SNMP, Syslog, and VOC.

Step 4

You can review the anomaly details below, with in-depth information such as in-out interfaces. When a specific issue type arises, the agent inspection is executed. This part shows what operators inspect within NMS, and the results are verified by AI-Onet agents.

Step 5

Click on the command execution results. Based on specific conditions and the highlighted yellow section, it has been determined as normal. Observe the variety of commands and their results, which help assess the equipment status. The agent results, referred to as a hypothesis, indicate that the NMS analysis concluded with no anomalies.

Step 6

The normal determination is the agent's conclusion. Therefore, upon review, five cases have been confirmed as without anomalies.