Enhancing Global Communication with Casper

This document outlines the process by which Casper, equipped with real-time AI inbox translation, can efficiently handle multilingual conversations. Casper enables seamless communication by translating inquiries and responses, allowing for enhanced customer interactions across various markets. This document details the steps involved in managing conversations through an AI-powered system.

Step 1

During peak holiday periods, Casper efficiently manages increased conversation loads from various teams, such as the Swedish team. It is capable of retrieving conversations from these teams and providing prompt responses.

Step 2

To illustrate, consider a Swedish conversation. Utilizing real-time AI translation, Casper assists customers promptly. Here, a Swedish message sent by a customer is being processed.

Step 3

Casper views the message in English and consults Copilot for generating a suitable response. Once Casper sends the reply to Ivy, Ivy receives it in Swedish. This process facilitates Casper's assistance in expanding markets.

Step 4

Casper can add responses to Composer and adjust the tone to be more formal, friendly, or concise, if needed. Although translation is an option, Casper sends the message in English, and it is displayed in Swedish to the recipient. The translation is visible immediately after sending.

Step 5

The message reaches the recipient in Swedish, allowing them to access and understand their conversation effortlessly. Having explored the inbox functionality for customer support agents, let's shift our focus to managerial aspects.