Efficient Candidate Communication with TalentReef

This document provides a detailed walkthrough of utilizing the TalentReef platform to enhance communication with candidates through text messaging. The guide includes step-by-step instructions on setting up and customizing the text messaging feature, allowing organizations to improve candidate engagement, expedite the hiring process, and create a seamless experience for both candidates and recruiters.

Step 1

TalentReef is a comprehensive Recruiting and Talent Management Platform designed for high-volume, hourly workforces. The platform's text messaging tool enables employers to engage in conversational two-way texting to enhance candidate engagement, improve attendance rates, and reduce hiring time. This section provides an overview of the texting feature, customization options for organizations, and how teams can leverage this function to improve candidate responsiveness and streamline onboarding.

Step 2

This feature is accessible via a web browser, Chrome extension, and an app. The app is particularly beneficial for team members on the move, allowing them to maintain communication even when they are away from the office.

Step 3

During the application process, candidates are asked to opt-in for communications from TalentReef via text messages by selecting a checkbox. Logging into TalentReef, users can navigate areas linked to the texting tool, including functionality within the Chrome extension and web browser.

Step 4

Once active, the texting icon will appear next to phone numbers within the account. Clicking this icon connects you directly to the Chrome extension overlay, which automatically links to all conversations for that specific candidate record.

Step 5

The platform maintains a complete history of all conversations for oversight and compliance purposes. Users can create multiple digital phone numbers for team members, which can be customized based on their location. Local area codes can be generated to help improve candidate engagement rates.

Step 6

Within the tool, users can create customized message templates. There is no restriction on the number of templates available, ensuring consistent messaging across all team members and leadership when communicating with applicants.

Step 7

Templates can be created for processes ranging from pre-screening to onboarding. Users can set up signatures on their text messages and include emojis if desired.

Step 8

Message templates also allow for personalization variables, automatically incorporating company name, candidate's full name, or last name. Users can include URLs and attachments in their text messages as needed.

Step 9

Text messaging tools and functions are integrated throughout the recruitment process. Users can utilize these features within the schedule interview function, sending templates or scheduling interviews via text message and email.

Step 10

Throughout the system, wherever candidate communication typically occurs via email, text messaging is also available. During the offer stage, information such as offer letters or benefits packages can be sent through both email and text message if the candidate has opted in.

Step 11

The onboarding function also supports text messaging. Onboarding packages usually sent via email can also be delivered through text messages, offering dual functionality for candidate communication.

Step 12

The browser version of the tool offers additional functionality beyond the Chrome extension. It can be used for communicating with both applicants and the entire employee base by importing contacts with their name and phone number.

Step 13

Users can organize contacts into groups, facilitating group messaging for applicants and staff. This is particularly useful for organizations with multiple locations, allowing for targeted communication.

Step 14

The tool allows for the creation of one-time or recurring campaigns. These can be used for events like career fairs or job fairs and for ongoing recruitment or outreach to applicants within TalentReef.

Step 15

Campaign functionality also includes tracking of overall analytics, detailing message volume, engagement rates, and campaign performance, providing insights into return on investment and engagement.

Step 16

Within the settings, users can manage admin features, set up message templates, branding, office hours, and automatic replies, ensuring efficient and automated text communication.

Step 17

The TextUs tool offers a wide range of functionalities, making it particularly effective in reaching younger demographics. By facilitating text communication, organizations can significantly increase conversion rates, reduce hiring time, and enhance the application and onboarding experience.