Aircall Installation and Setup

This document provides a comprehensive overview of how to install and set up Aircall on your device. It guides you through downloading the application, completing the installation process, signing in, and adjusting your availability status to start handling calls efficiently.

Step 1

To begin using Aircall, you must first download the application. Open Google and search for "Aircall Workspace download." Ensure the search term is typed correctly to locate the appropriate download link.

Step 2

Click on the first link that appears. Depending on your operating system, choose the appropriate version for download from the options provided.

Step 3

For Windows users, click the Windows option, and the download will commence, appearing in your browser's download bar.

Step 4

If you already have the application, your screen might look different. For new installations, a link will appear to complete the installation process. Once installed, search for Aircall in your applications to open it.

Step 5

Upon launching the application, you will be prompted to sign in. Your login credentials will be provided to you when you start.

Step 6

After signing in, you will see the Aircall dashboard. The dashboard displays recent and relevant calls. Missed calls will be highlighted in red, indicating instances where agents were unavailable or calls were abandoned.

Step 7

Your main dashboard screen will display all necessary information. Ensure you set your status to "Available" to start accepting calls. Your current status is visible here.

Step 8

By clicking on your status, you can select from various options. Selecting "Unavailable" means you won't receive any calls. Choose the appropriate status based on your availability.

Step 9

While in any "Unavailable" status, calls will not ring for you. When ready to begin work, change your status to "Available" to receive incoming calls. Calls are distributed to all agents simultaneously.

Step 10

As calls come in, they ring for all agents. The first person to answer will handle the conversation.