Navigating the Comment Management Process

This document provides a step-by-step process for effectively managing and responding to comments. The goal is to ensure all comments are addressed, leading to increased user engagement and improved conversions on your platform.

Step 1

Navigate to the comments section, where the core interactions occur. Here, you'll find a categorized list of comments, with 197 replies among 356 comments. While many users may respond to each other, focus on key conversations. For instance, click on the icon to view all hidden comments.

Step 2

Now, you will see all hidden comments such as "This is a scam." and "You prey on the sick." Clicking on each allows you to address them appropriately.

Step 3

Select any comment to view all associated replies and assess your team's responses.

Step 4

Here is an example of a reply to a comment concerning birth defects from a child born in 2009.

Step 5

Observe the process agents follow to construct a suitable response. An example reply is: "Hey, Opal Dawn. We're truly sorry to hear about the challenges your son faced."

Step 6

If a child's learning difficulties may be linked to delivery complications, encourage contacting the legal team via the provided link for assistance. This human-centric response offers support and options.

Step 7

Search for specific replies of interest, such as those regarding nursing home abuse.

Step 8

A user sought legal assistance for nursing home abuse beginning in 2024. The response was: "Hello, Nanette. We truly understand the difficulty of seeking justice for a loved one. Our team can connect you with an experienced attorney."

Step 9

Include details of free consultation and encourage reaching out via the provided link. Confirm the accuracy of the response and explore each profile for specific comments and replies.

Step 10

Review how AI agents work to deliver desired results, such as increased conversions and addressing all user queries, ensuring no comment is left unanswered.

Step 11

You'll quickly notice a reduction in cost per thousand impressions on Facebook and improved landing page conversions after effectively managing and responding to comments, while hiding negative comments to maintain user confidence.