Unused Wallet Point Reminder Setup Guide

Welcome to the Unused Wallet Point Reminder setup guide! 🌟

This feature helps keep your brand prominent by reminding customers about their unused wallet points — encouraging repeat purchases and preventing point expiry frustration.

By following this straightforward setup process, you’ll configure automated reminders that prompt customers to redeem their coins — effortlessly strengthening engagement and loyalty.

Step 1 - Access the Configuration

Ensure customers are reminded to use their rewards before they forget.

How to do it:

• From your Nector Dashboard, navigate to Features → Reminders.
• Find the Unused Wallet Point Reminder feature.
• Click Configure to access its settings.

Dashboard → Features → Reminders → Configure

Step 2 - Enable the Reminder Feature

Turn on the switch to enable the reminder feature. Once activated, additional configuration options will be available.

💡 Tip: Remember to save your changes after enabling the toggle.

Step 3 - View Notification Panel

With the reminder enabled, the Notification Settings panel becomes visible. This section details how customers are notified once a reminder is triggered.

Step 4 - Review and Set Reminder Timing

Determine how many days after point earning the reminder should be sent. Days range: Between 1–45 days

💡 Example: If set to 10 days, customers will get the first reminder after 10 days of inactivity.

Step 5 - Schedule Multiple Reminders

Set up multiple follow-up reminders to enhance customer engagement. For instance, schedule two reminders with a 5-day gap between them. If the first reminder is sent on Day 1, the next will go out on Day 6.

You can configure anywhere from 1 to 5 total reminders based on your campaign needs.

Step 6 - Define Coin Balance Restrictions

Limit reminders based on a minimum coin balance. Example: Only trigger reminders for customers holding 300+ coins.

💡 Tip: This ensures that only engaged customers receive reminders, improving open and conversion rates.

Set the coin balance limit here. After setting it up, click on "Save" to save the limit.

Step 7 - Configure Notification Delivery

Define how customers will receive their reminders. Options include:

• 📧 Email
• 📱 SMS
• ⚙️ Event trigger
• 🔗 Integration (e.g., GoKwik, Klaviyo, WebEngage)

Step 8 - Select and Review Email Notifications

For this example, choose Email as your notification type. This is ideal for delivering personalized and visually engaging messages.

Upon selecting Email, you'll see the current template name. Review the email content — update it to match your tone or add promotional elements if needed.

Step 9 - Design a New Template (Optional)

To create a new design:

• Uncheck the existing template option.
• Click Create New Template.
• Incorporate your brand messaging, visuals, and tone.

💡 Tip: Keep it concise and friendly — remind customers of their point balance and prompt them to redeem soon!

Step 10 - Finalize the Template

Proceed with your chosen template — existing or new — and click Create. Your email reminder is now ready to be automatically sent to customers.

Step 11 - Activate and Save Configuration

The Unused Wallet Point Reminder is now fully configured and active. Click Save to finalize all settings.

Henceforth, customers with unused points will receive timely, friendly reminders — keeping your brand at the forefront!

Maintain Engagement!

Congratulations! 🎉 You’ve successfully configured the Unused Wallet Point Reminder feature in Nector.

Here’s what you’ve accomplished: ✅ Activated automated wallet point reminders ✅ Configured timing, frequency, and filters ✅ Set up personalized notifications to boost re-engagement

With this reminder system, your brand remains relevant, your customers stay active, and your loyalty program flourishes! 💚