Streamlined Payment Process with TrueMed

Discover the seamless experience of purchasing products using TrueMed as a payment option. This guide outlines the steps for customers to leverage their HSA or FSA funds effectively when making a one-time purchase, ensuring a smooth transaction every time.

Step 1

Welcome! We will guide you through the customer journey of using TrueMed as a payment option for a one-time purchase.

Step 2

From the customer's perspective, purchasing supplements from Momentus is straightforward. Simply add the desired items to the cart and proceed to checkout. TrueMed will appear as an additional payment option, along with other methods such as Shop Pay, PayPal, Refirm, and Klarna.

Step 3

There are approximately $180 billion in HSA or FSA accounts, which are largely untapped. TrueMed enables access to these funds for product purchases. Customers will be prompted to provide some basic information, including details about their HSA or FSA administrator.

Step 4

Administrators often require Letters of Medical Necessity (LMNs) formatted in a specific way, which we ensure. If there are any issues with approval, TrueMed collaborates with the administrator on the customer's behalf. With a 99.8% approval rating, such scenarios are rare.

Step 5

Customers will be asked for their state of residence, as this determines the medical professional who will write the LMN for the products. Typically, this is a nurse practitioner or medical doctor. The process also inquires about any diagnosed conditions.

Step 6

The survey allows customers to select any conditions they have been diagnosed with. If no conditions are present, family medical history is explored, with the option to select multiple entries.

Step 7

If unsure about any conditions, it's fine because the IRS allows HSA and FSA funds to be used for products that prevent chronic illness or conditions. Customers can select conditions they wish to prevent and provide any additional information specific to the product, tailored to individual needs.

Step 8

Customers then attest to the truthfulness of their information, allowing them to enter their HSA or FSA card details to purchase products directly. Using HSA or FSA dollars can save customers 30-40%. Alternatively, they may opt to use a credit card, if desired.

Step 9

For higher Average Order Value (AOV) items like mattresses or fitness equipment, using a credit card can accumulate points. If they choose this payment method, a Letter of Medical Necessity will be emailed for reimbursement, adding an extra step.

Step 10

Most customers pay fully with their HSA card, though split payment is an option. They can divide the cost between their HSA and a personal credit card. With approximately $180 billion available in these accounts, TrueMed allows customers to access these funds for their health-related purchases.