Revert Earned Points Feature

Introduction

The Revert Earned Points feature helps you maintain fairness and accuracy in your loyalty program by automatically deducting points when orders are canceled, refunded, or tagged with certain conditions.

This guide walks you through how to access, configure, and understand this feature — ensuring loyalty rewards are always aligned with real customer actions and Shopify order statuses.

Step 1 - Navigate to the Revert Earned Points Feature

Go to Features → Orders inside your dashboard to explore the Revert Earned Points option.

Step 2 - Open the Configuration Page

Locate Revert Earned Points and click Configure. You’ll see that the feature is already enabled by default.

Step 3 - Enable or Disable the Feature

You can choose to disable or keep the feature enabled.

When enabled, the system will:

• Automatically deduct points previously awarded
• Trigger deductions when an order is cancelled, refunded, or meets specific Shopify status conditions
• Optionally add a tag to these affected orders

💡 Tip: Keep this feature ON to prevent customers from retaining points earned on invalid or reversed transactions.

Step 4 - Decide When Points Should Be Reclaimed

If the selected order status or tag is detected, Nector will automatically reclaim the awarded points. Example: A customer earns 100 points on a ₹1,000 purchase. If the order is cancelled or returned → the system automatically deducts the 100 points from their wallet.

Step 5 - Completion

You’ve now reviewed how the Revert Earned Points feature works and how to manage it. Thank you for following this process!

Wrap-Up

You now understand how to: ✅ Access and configure the Revert Earned Points feature ✅ Automatically reclaim points on canceled or refunded orders ✅ Use Shopify statuses or tags to trigger deductions ✅ Keep your loyalty system fair and accurate

This feature ensures your rewards reflect real customer activity — maintaining trust, consistency, and balance within your loyalty program. 💚