Troubleshooting Filter Issues on Hollander Parts

This document outlines the process for identifying and troubleshooting issues related to missing filters on the Hollander Parts platform. The steps will guide you through accessing the account, understanding the problem, and reviewing functional accounts to resolve the issue effectively.

Step 1

Log into the MASSUSEMA account on EDENID through hollanderparts.com. Use the credentials with the username being the EDENID and the password starting with a capital "P" followed by "1". The customer is experiencing issues, which can be reviewed by navigating to Show Filters and Custom Criteria.

Step 2

Normally, there should be an extensive list of filter options available for this customer, but they are currently missing.

Step 3

There appears to be a related issue that needs examination.

Step 4

When selecting Saved Filters, all filters disappear instead of showing the saved ones. Let's observe this action again for clarity.

Step 5

Upon accessing Show Filters, note that they are not visible.

Step 6

Navigating to Saved Filters results in the disappearance of filters.

Step 7

To further diagnose, log into another account known to function correctly.

Step 8

Currently, this is the only account exhibiting this problem. An open support ticket exists for further investigation.

Step 9

As you're likely aware, but for thoroughness...

Step 10

For training purposes, demonstrate how a functioning account operates. Here’s an example of an account where filters work as intended.

Step 11

A wide variety of categories should be visible.

Step 12

Select Saved Filters...

Step 13

Currently, there are no saved filters available for this account.

Step 14

Typically, choosing Saved Filters would display the correct saved options...

Step 15

Let's access an account where saved filters are confirmed to be present, as previously created.

Step 16

In this account, upon selecting Saved Filters, filters appear rather than disappear as before.

Step 17

Here, the correct saved filter is selected successfully, providing a reference for expected behavior.