Unused Coupon Reminder Feature Setup

Introduction

The Unused Coupon Reminder feature helps ensure customers never forget about their active coupons — boosting redemption rates and reducing support queries. With automated reminders sent after a set number of days, this feature gently nudges customers to take action before their coupon expires.

This guide walks you through configuring reminders, setting notification intervals, and selecting how notifications are delivered.

Step 1 - Navigate to the Unused Coupon Reminder

To begin:

• Go to Features
• Click Reminders
• Select Unused Coupon Reminder from the list

Step 2 - Enable the Feature

This feature sends timely reminders encouraging customers to redeem unused coupons. Click Configure, then toggle the status ON to activate it.

Step 3 - Configure Reminder Settings

Start with Reminder Settings. Specify how many days after the coupon is created the reminder should be sent. Example: Set to 10 days.

💡 Tip: Choose your timing based on average customer purchase intervals.

Step 4 - Choose the Number of Reminders

Decide how many reminders should be sent:

• One
• Two
• Or three gentle nudges

All reminders use the same template.

Step 5 - Set Reminder Intervals

Specify the number of days between follow-up reminders.

Example:

• First reminder → Day 10
• Second reminder → Day 15 (5 days later)

Step 6 - Switch to Notification Settings

Now head to Notification Settings. This is where you choose how reminders are delivered to customers.

Step 7 - Select Notification Method

Choose how reminders will be sent:

• 📧 Email
• 📱 SMS
• 🔗 Integration
• 🌐 Web integration (e.g., Klaviyo, WebEngage)

For this example, select Email.

💡 Tip: Email is best for promotional and visually rich messages.

Step 8 - View the Default Template

A preconfigured default template is already available for sending unused coupon reminders.

Step 9 - Modify or Create a New Template

You can:

• Edit the existing template, or
• Select the checkbox to create a brand-new template.

Step 10 - Use the Existing Template

For this setup, proceed with the existing preconfigured email template.

Step 11 - Create Notification

Click Create to finalize your notification settings. Return to the reminder settings page to ensure the Unused Coupon Reminder is enabled and fully configured. Your automated coupon reminders are now ready to help customers redeem on time.

Wrap-Up

You’ve successfully configured the Unused Coupon Reminder feature!

You can now: ✅ Send automated reminders after a set number of days ✅ Deliver multiple follow-up nudges ✅ Use email, SMS, or integrations for notifications ✅ Improve coupon usage and reduce customer confusion