Managing Expired AWB Orders

This document outlines the process of handling expired AWB (Air Waybill) orders, including reasons for expiration and steps to regenerate a new AWB. Follow these instructions to ensure seamless order processing and compliance with logistics protocols.

Step 1

To start, navigate to the Orders tab and select Process Orders.

Step 2

Locate the section for expired AWB orders.

Step 3

AWB expiration typically occurs when an order remains at the handover, print, or fax stage and has not been dispatched within five days of creation. In such cases, the logistics partner cancels the pickup request on the fifth day to comply with SOPs, resulting in the shipment being marked as AW expired.

Step 4

In the expired AWB section, identify the orders present. Select the order details and then click on Regenerate.

Step 5

A new AWB will be generated, accompanied by a fresh shipping label and a new pickup request. Once regenerated, the order will automatically transition to the print section for further processing.

Step 6

Remember, any order not dispatched within 45 days of its creation will be auto-cancelled. This concludes the session on managing expired AWB orders. Continue processing your orders promptly to avoid cancellations. Happy selling with ShopDeck.