Making the Most of the Rappiq Platform

This guide walks you through how to use the Rappiq platform to boost your sales conversations and skills. It takes you step by step, from analyzing your calls to practicing your skills with a virtual trainer.

Step 1

When you log in to Rappiq, you land on your personal dashboard. Here, you’ll see a variety of stats, like how many calls you’ve had this month, your average call length, and how much each conversation is split between you and your customers.

Step 2

You can find your most recent recorded and evaluated conversations under 'Recent Conversations'. There’s also a calendar to view calls by date, a progress overview, and a box showing your latest completed evaluations.

Step 3

To review calls and get insights, just go to 'Conversations' and pick a specific conversation.

Step 4

Each call evaluation starts with a summary: how the conversation went, what went well, and what could be improved. This leads to clear learning points for you to work on.

Step 5

For a deeper dive into your learning points, click on 'View Insights'.

Step 6

In 'View Insights', every part of the call is broken down in detail. For example, in the sales pitch section, you’ll see how it went and what you can improve.

Step 7

Supported by examples of great pitches, you can continue to build and sharpen your skills.

Step 8

Each part of the conversation is explained in detail. Plus, you can practice your conversation with the sales trainer Avatar.

Step 9

You can practice speaking each section of the conversation out loud. Besides written feedback, there’s also an option to practice a real conversation, with topic-based videos that give explanations, examples, and exercises.

Step 10

With the extensive library and sales trainer, along with feedback on your calls, you have everything you need to develop your skills at your own pace and in your own setting—helping you become more successful at sales. You’ll also get a summary of every evaluated conversation to share with your customer, making it even easier to improve your selling skills.

Step 11

This also saves you time on writing visit reports. The analysis, feedback, and summary emails can be quickly added to your CRM. With Rappiq, you train like a pro to boost your skills and build good habits. Rappiq is the go-to way to level up your sales skills.