Retail AI System Overview

This document provides a comprehensive overview of the integration and management of the Retail AI system and the AI voice assistant for Joe's Deli. It includes detailed instructions on how to navigate the Google Sheet knowledge base, which serves as the primary source for the AI system's information. The guide covers various aspects such as operating hours, menu details, allergen information, and other critical data for seamless operations.

Step 1

Welcome, Joe's Deli team. This document serves as an introduction to your Retail AI documentation and AI voice assistant. Essentially, the primary source of information for the agent is this Google Sheet, which includes your how-to guides with various videos for basic and significant updates that you may need to implement.

Step 2

The content is categorized into different sections, including operating hours, menu details, and allergen and dietary information segmented by sandwiches, rolls, salads, sweets, sides, and sauces. It also covers gluten-specific details, catering menu, merchandise information, and hours when the agent can transfer calls to a human. Additionally, there is a comprehensive prompt fed into Retail AI. Let's explore the significance of each section.

Step 3

The operating hours section outlines the opening and closing times for the Gold Coast and Brisbane locations.

Step 4

This section is where you will update hours for public holidays or any changes in operating hours for each store. The menu has been updated with November changes, including item names, ingredients, prices, and additional notes.

Step 5

This section provides detailed allergen information.

Step 6

Due to the extensive allergen information, it has been divided to allow the agent to accurately retrieve the relevant knowledge based on the specific allergen inquiry. Here, you will find the allergen matrix assigned to each menu item, organized across different categories.

Step 7

This section includes details for sandwiches and rolls, dietary information, salads, sweets, sides, sauces, and gluten-specific information.

Step 8

We structured the information this way because of the availability of different gluten options and previously conflicting data. This method ensures the agent can deliver precise information. Additionally, catering menu details, merchandise information, and call transfer hours are covered here.

Step 9

This segment specifies when the agent can escalate an inquiry to a human representative.

Step 10

Transfers must occur within the specified hours.

Step 11

Finally, you have the full prompt, which has been provided to the Retail AI agent. This concludes the overview of the main knowledge base and file operation for your Retail AI system.