Enabling FAQs for Loyalty and Referral

This process outlines how to enable FAQs for loyalty and referral programs on your website. The instructions guide you through manually entering questions and answers, as well as generating them through AI, to ensure customer queries are addressed efficiently.

Step 1

Begin by navigating to the "Onsite Display" from the left-hand menu. Click on "FAQs," and then select "Configure." This will direct you to a page where the loyalty FAQs are detailed.

Step 2

Manually input any questions and answers that you want to be available to customers. You can add them directly from this section.

Step 3

Optionally, you can utilize AI to generate basic Q&A content.

Step 4

The AI will create questions and answers based on the program details provided. Review and adjust them as needed. Once satisfied, click "Save."

Step 5

Your FAQs will now be published on the website.

Step 6

Similarly, you can generate or manually add FAQs for the referral program.

Step 7

Next, generate and review two sample entries. This will demonstrate how they appear on the website and indicate where they can be accessed.

Step 8

On the website, navigate to the "Referral" section. At the bottom of the page, you will see the generated referral FAQs.

Step 9

Similarly, head to the "Rewards" page. Here, all FAQs related to loyalty are displayed.

Step 10

Customers can click to find their answers.

Step 11

Likewise, customers can access these FAQs on the "Visit" page, located in the topmost corner.

Step 12

Both loyalty and referral FAQs are available here. This concludes the instructions on enabling FAQs on your website. Thank you for following along.